AJK One Portal to Transform Public Service Delivery: PM Iftikhar Gilani Directs Digital Access to All Government Services

ISLAMABAD Prime Minister of Azad Jammu and Kashmir (AJK), Iftikhar Gilani, has directed the relevant authorities to make the AJK One Portal a comprehensive, citizen-centric digital platform, enabling people to access government services, register complaints, obtain employment information, and access details about educational institutions through a single online system. The Prime Minister said the initiative aims to modernize public service delivery, facilitate citizens, reduce unnecessary visits to government offices, and strengthen direct communication between the government and the public through the effective use of modern technology. He expressed these views while chairing a high-level meeting convened to review the proposed features and facilities of the AJK One Portal. The meeting was attended by Ministers Colonel (Retd.) Waqar Ahmed Noor and Dr. Mustafa Bashir Abbasi; Chief Secretary Khushal Khan; Inspector General of Police Captain (Retd.) Liaqat Ali Malik; Additional Chief Secretary (Development) Atif Rehman; Principal Secretary Adnan Khurshid; Secretary Finance Hassan Masood; Secretary Information and Information Technology Rashid Hanif; Additional Director General of the Punjab Information Technology Board Kashif Farooq; Khurram Mushtaq; and other relevant officials. During the meeting, the Prime Minister received a detailed briefing on the portal’s proposed digital services and operational features. He directed the concerned departments to ensure that the platform is designed around citizens’ needs and provides convenient access to information about government departments and their services, an efficient mechanism for registering complaints and ensuring their redressal, details of government job opportunities, and essential information relating to educational institutions. Emphasizing the importance of accessible and responsive governance, the Prime Minister said the AJK One Portal should enable citizens to obtain essential information and avail themselves of government services without having to make repeated visits to public offices. He stressed that the platform must serve as an effective bridge between the government and the people, making public services more accessible, convenient, and efficient. He further directed the relevant authorities to ensure the availability of all pertinent information and services on the portal, enabling citizens to address their needs through a single digital platform. The initiative reflects the AJK government’s focus on technology-driven governance, improved administrative efficiency, and a more accessible public service system designed to facilitate citizens across Azad Jammu and Kashmir.